Roadside assistance in Norfolk, VA
Roadside assistance fixes common car problems where your vehicle is, so you may not need a tow at all. All Wide Towing & Recovery provides jump starts, car lockout service, flat tire changes, fuel delivery and winch-outs in Norfolk, Virginia and across Hampton Roads.
Jump start service
If your car clicks, the dashboard lights are dim, or nothing happens when you turn the key, the battery is often the problem. We come to you and jump start the car.
If it starts, drive it to a shop or parts store to have the battery and charging system tested. If it doesn’t start, the problem may be the starter, alternator or fuel system, and we can tow it to a shop.
While you wait, turn off the headlights, radio and other accessories. On some cars the battery sits in the trunk or under a seat, with jump points under the hood. When you call, tell us the year, make and model and how the car is parked, especially if it’s nose-in to a wall or in a tight garage space. We jump start cars, SUVs, pickups and vans in Norfolk and across Hampton Roads.
Car lockout service
Keys locked in the car or the trunk? Our car lockout service opens the vehicle so you can get your keys. Tell us whether the keys are in the car, in the trunk or in the ignition.
Give us the year, make and model so the driver brings the right lockout tools, and be ready to show ID and proof the vehicle is yours, such as the registration once the door is open. If the key fob battery died, check for a metal key hidden inside the fob, which may open the driver’s door on its own.
If a child or a pet is locked inside, especially on a warm day, call emergency services first, then call us. We provide car lockout service in Norfolk, Virginia Beach, Chesapeake, Portsmouth and the rest of Hampton Roads.
Flat tire change
We take off the flat and put on your spare. Before we arrive, check where your spare is (in the trunk or under the vehicle) and whether your wheels have locking lug nuts, and if so where the key is.
If you don’t have a usable spare, we can tow the vehicle to a tire shop or another place you choose.
On a busy road or interstate shoulder, don’t try to change the tire on the traffic side yourself. Pull as far right as you can, or off at the next exit, turn on your hazard lights and stay in the car while you wait. Many spares are temporary donuts made for short distances at reduced speed, so plan to get the flat repaired or replaced soon after.
Fuel delivery: gas and diesel
Ran out of fuel? We bring regular gas, premium gas or diesel, enough to get you to the nearest station. Tell us which fuel your vehicle takes when you call.
Putting gas in a diesel engine, or diesel in a gas engine, can cause serious damage, so double-check before we arrive. The fuel type is usually printed inside the fuel door or in the owner’s manual. Some diesel engines that run completely dry need the fuel system primed before they’ll restart, so tell us if your diesel truck stopped on an empty tank.
If fresh fuel doesn’t solve the problem, the cause may be a fuel pump or filter, and we can tow the vehicle to a shop. We deliver fuel in Norfolk and across Hampton Roads, including to interstate shoulders.
Winch-out service
If your vehicle is stuck in mud, sand, a soft shoulder or a ditch edge but isn’t damaged, we pull it back onto firm ground with a winch and you drive away. If it’s further off the road or on its side, that’s recovery.
Common spots in Hampton Roads include grass shoulders after heavy rain, sandy lots near the water in Virginia Beach and Ocean View, and muddy job sites in Chesapeake and Suffolk. Don’t keep spinning your tires; it digs the vehicle in deeper and can overheat the transmission. Turn off the engine, put on your hazard lights and tell us how the vehicle is stuck, which way it’s facing and how far it is from pavement.
When roadside assistance isn’t enough
If the problem can’t be fixed on the spot, the same call can become a tow. We’ll take the vehicle to a repair shop, dealership or your home. Not sure which you need? Describe what happened and we’ll tell you.
Common examples are a jump start that doesn’t hold, a flat with no usable spare or a damaged wheel, a vehicle that won’t restart after fuel delivery, and a winch-out that shows damage underneath. In those cases we send the right truck, a flatbed or a wheel lift with dollies, and tow to the repair shop, dealership, tire shop or home you choose anywhere in Norfolk or Hampton Roads. You can ask for the price before we send the truck.
What to tell dispatch for roadside help
- Jump start: what happens when you turn the key: clicking, nothing at all, or a slow crank
- Lockout: where the keys are (ignition, seat, trunk) and the year, make and model
- Tire change: where the spare is, whether it holds air, and whether you have the locking lug nut key
- Fuel delivery: regular, premium or diesel
- Winch-out: what it’s stuck in (mud, sand, a ditch or a soft shoulder) and how far off the road it is
If the roadside fix doesn’t work, such as a battery that won’t hold a charge or a flat tire with no usable spare, the same call becomes a tow to the shop or home you choose. Ask for the price when you call, before we send the truck.
While you wait for roadside assistance
Turn on your hazard lights and stay somewhere safe, away from traffic. On an interstate shoulder, stay in your vehicle with your seat belt on. Keep your phone charged and free so we can call you back, and tell us if your location changes or a friend gets you going in the meantime.
Have your driver’s license and registration handy, especially for a car lockout, so you can show the vehicle is yours. For a jump start, open the hood latch if you can do it safely. For a tire change, clear out the trunk so the spare and jack are easy to reach.
Why choose All Wide Towing & Recovery for roadside assistance?
All Wide Towing & Recovery is a towing company based at 2151 Maude B. Davis St, Norfolk, VA 23504, serving Norfolk and the Hampton Roads cities of Virginia Beach, Chesapeake, Portsmouth, Suffolk, Hampton and Newport News.
- Local to Norfolk: our trucks start from our base in Norfolk, near I-264.
- The right truck: flatbed, wheel lift and dollies, wrecker and boom truck, matched to your vehicle.
- Light, medium and heavy duty: one towing company for a compact car, a box truck or a commercial vehicle.
- Towing and roadside help: if a roadside fix works, you may not need a tow; if it doesn’t, the same call becomes one.
- Open every day, day and night, including weekends and holidays.
Roadside assistance on Hampton Roads interstates
If your car stops on I-64, I-264, I-464, I-564 or I-664, pull onto the right shoulder or take the next exit, turn on your hazard lights and stay buckled in while you call. Give us the interstate, your direction, the nearest exit or mile marker and which side you’re on.
Other drivers must move over or slow down for stopped vehicles with hazard lights on under Virginia’s Move Over law, Code of Virginia § 46.2-861.1. If you stop inside a tunnel, stay in your vehicle with hazards on and dial #77 to reach Virginia State Police; once you’ve been moved to a safe spot, call us. Dial 511 for VDOT traffic information.
Read: Car broke down on I-64 or I-264 in Norfolk? What to do.
Roadside assistance questions
Do I need a membership to get roadside assistance?
No. You don’t need a membership to get roadside assistance in Norfolk, VA from All Wide Towing & Recovery. Call (757) 796-4622, tell us the problem and your location, and ask for the price before we come to you. If you have roadside coverage through your auto insurance or another plan, keep our receipt, since your plan may reimburse you. Check your policy for the details.
What if a jump start doesn’t work?
If a jump start doesn’t work, All Wide Towing & Recovery can tow your car in Norfolk or anywhere in Hampton Roads to the repair shop, dealership or home you choose. A car that won’t start after a jump may have a bad starter, alternator or fuel system, or a battery that won’t hold a charge. Note what happened when you turned the key, such as clicking or no sound, for your mechanic.
Will a lockout service damage my car?
Our car lockout service in Norfolk, VA uses tools made for opening vehicles, with the goal of getting you in without damage. Tell All Wide Towing & Recovery the year, make and model so we bring the right tools for your car. Some vehicles have frameless windows, side airbags in the doors or sensitive alarms, so mention anything unusual. If your keys are locked in the trunk, tell us that too.
What if I don’t have a spare tire?
If you don’t have a spare tire, All Wide Towing & Recovery can tow your vehicle to a tire shop, repair shop or home in Norfolk or anywhere in Hampton Roads. Check the trunk floor and under the vehicle first, since some spares are stored underneath. If your car came with a tire repair kit instead of a spare, it may not fix sidewall damage or a large puncture, and a tow is the safer choice.
Do you deliver diesel fuel in Norfolk?
Yes. All Wide Towing & Recovery delivers diesel fuel in Norfolk and across Hampton Roads, as well as regular and premium gas. We bring enough fuel to get you to the nearest station. Tell us your vehicle takes diesel when you call, and let us know if the engine ran completely dry, because some diesel engines need the fuel system primed before they’ll restart.
Can you pull my car out of sand or mud?
Yes. All Wide Towing & Recovery provides winch-out service in Norfolk and Hampton Roads to pull cars, SUVs and pickups out of sand, mud or a soft shoulder. If the vehicle isn’t damaged, we winch it back onto firm ground and you drive away. Stop spinning the tires, turn off the engine and tell us how far the vehicle is from pavement and which way it’s facing when you call.
Can you jump start my car in Portsmouth?
Yes. All Wide Towing & Recovery offers jump start service in Portsmouth, along with Norfolk, Virginia Beach, Chesapeake, Suffolk, Hampton and Newport News. We come to your home, workplace, parking lot or roadside location and jump start the battery. Call (757) 796-4622 with your location and vehicle, and ask for the price before we come. If the car still won’t start, we can tow it to a shop you choose.
Is there roadside assistance near me in Hampton Roads?
Yes. All Wide Towing & Recovery provides roadside assistance across Norfolk and Hampton Roads, open every day, day and night, including weekends and holidays. Call (757) 796-4622 for a jump start, car lockout service, flat tire change, gas or diesel delivery, or a winch-out. Give us your exact location and the problem, and we’ll tell you the price before we send help to you.