Towing service in Norfolk, VA
Towing service is moving a vehicle that can’t or shouldn’t be driven from where it stopped to a repair shop, dealership, body shop or home. All Wide Towing & Recovery provides car, SUV, pickup and van towing in Norfolk, Virginia and across Hampton Roads, day or night.
What is car towing?
Car towing means a tow truck picks up your vehicle and carries or pulls it to a new location. In Norfolk, most tows use one of two trucks: a flatbed, which carries the whole vehicle on its bed, or a wheel lift, which raises one end of the vehicle while the other wheels roll.
A wheel lift can also use dollies, small wheeled frames placed under the other end, so the vehicle travels with none of its own wheels turning on the road. That option helps in parking garages and tight spots where a flatbed can’t fit.
The right truck depends on your vehicle. All-wheel-drive, four-wheel-drive, electric, low and damaged vehicles usually go on a flatbed. Two-wheel-drive cars that can roll safely can often use a wheel lift. When you call, tell us the year, make and model and whether the car rolls and steers, so we can send the right truck the first time.
When do you need a tow truck in Norfolk?
- Your car won’t start and a jump start doesn’t help
- Engine, transmission, brake or steering trouble
- Warning lights, smoke or overheating
- The car was damaged in an accident
- You need to move a car that doesn’t run to a shop, dealer or your home
- A vehicle has been parked for a long time and won’t move
A good rule: if you have to ask whether it’s safe to drive, it probably isn’t. Driving with low oil pressure, an overheating engine or grinding brakes can turn a repair into a much bigger one. If the problem might be simple, such as a dead battery, an empty tank or a flat tire with a usable spare, our roadside assistance may get you moving without a tow. Not sure? Describe the symptoms when you call and we’ll help you decide.
How our towing service works
1. You call (757) 796-4622. Tell us where the vehicle is, its year, make and model, what happened and where it needs to go. On a city street, give the address or nearest cross streets. On an interstate, give the highway, your direction and the nearest exit. You can ask for the price before we send the truck.
2. We match the truck to the vehicle. A flatbed for AWD, 4WD, electric, low or damaged vehicles, or a wheel lift with dollies for cars that can roll safely and for tight spots.
3. We load and secure it. Your vehicle is winched, strapped or lifted, then checked before the truck leaves. Take your valuables, documents and garage door opener with you.
4. We deliver it. To the repair shop, dealership, body shop or home address you chose. If the shop will be closed, ask it ahead of time where to leave the vehicle and keys, and tell us. Keep your receipt in case your insurer or roadside plan reimburses towing.
Vehicles we tow
- Sedans, coupes and hatchbacks
- SUVs and crossovers, including all-wheel-drive models
- Minivans and passenger vans
- Pickup trucks
- Electric vehicles and hybrids (usually on a flatbed)
Tell the dispatcher about anything unusual: a lift kit, lowered suspension, aftermarket body parts, a flat tire, a locked steering wheel or a parking brake that won’t release. Many electric vehicles have a tow or transport mode described in the owner’s manual. If you can set it before the truck arrives, loading goes more smoothly. Classic, luxury and specialty cars can ride on a flatbed as well.
For box trucks, RVs and work trucks, see medium duty towing. For large trucks and commercial vehicles, see heavy duty towing.
Local towing in Norfolk and Hampton Roads
We tow within Norfolk and between Hampton Roads cities, including Virginia Beach, Chesapeake, Portsmouth, Suffolk, Hampton and Newport News.
Inside Norfolk we pick up from homes in neighborhoods like Ghent, Ocean View and Wards Corner, from apartment lots and parking garages downtown, and from shoulders on I-64, I-264 and I-564. Common trips between cities include Norfolk to Virginia Beach along I-264 and Norfolk to Chesapeake along I-464 and I-64.
If your vehicle needs to go further, give us the full destination address when you call so we can tell you the price before we send the truck. For gated communities, base housing lots or private garages, mention any gate code, permit or height limit so the driver can get in.
What to tell dispatch for a tow
- Location: a street address or the nearest cross streets. On an interstate like I-64 or I-264, give the highway, your direction and the nearest exit or mile marker.
- Vehicle: year, make and model, and whether it’s all-wheel drive, four-wheel drive, electric or lowered. These details decide whether we send a flatbed or a wheel lift.
- Condition: does it start, roll and steer? Are the keys with it? Is a tire flat or a wheel bent?
- Destination: the shop, dealer or home address, and whether it will be open when we arrive.
- Access: parking garage height limits, gates, tight driveways or apartment lots with assigned spaces.
With these answers, we can give you the price when you call, before we send the truck.
Before the tow truck arrives
Take your valuables, documents, garage remotes and any toll transponder out of the car. Turn off the lights and accessories. If the car is on a city street, turn on your hazard lights and wait somewhere safe, away from traffic. On an interstate shoulder, stay in the vehicle with your seat belt on unless staying there isn’t safe.
If the car is going to a shop that’s closed, call the shop ahead about key drop-off. Tell us too, so we can leave the vehicle where the shop wants it. If someone else will meet the truck, give us their name and phone number. Keep your phone on and free so our driver can reach you.
Why choose All Wide Towing & Recovery for towing service?
All Wide Towing & Recovery is a towing company based at 2151 Maude B. Davis St, Norfolk, VA 23504, serving Norfolk and the Hampton Roads cities of Virginia Beach, Chesapeake, Portsmouth, Suffolk, Hampton and Newport News.
- Local to Norfolk: our trucks start from our base in Norfolk, near I-264.
- The right truck: flatbed, wheel lift and dollies, wrecker and boom truck, matched to your vehicle.
- Light, medium and heavy duty: one towing company for a compact car, a box truck or a commercial vehicle.
- Towing and roadside help: if a roadside fix works, you may not need a tow; if it doesn’t, the same call becomes one.
- Open every day, day and night, including weekends and holidays.
What affects the cost of a tow?
The price of a tow depends on the distance, the size and weight of the vehicle, the type of tow truck needed, and whether extra work is needed, such as winching a car out of a tight spot.
Where the vehicle is matters too. A car in a low parking garage, on a soft shoulder or with locked wheels can take more time and equipment than a car parked in an open driveway. Give us the pickup location, the vehicle, its condition and the full destination address, and we’ll tell you the price before the truck is sent.
Keep your receipt, because many auto insurance policies and roadside plans reimburse towing. Check your policy for the details. Read more in How much does a tow truck cost in Norfolk, VA?
Towing service questions
How do I get my car towed in Norfolk, VA?
Call All Wide Towing & Recovery at (757) 796-4622 to get your car towed in Norfolk, VA or anywhere in Hampton Roads. Give us the vehicle’s location, its year, make and model, what happened and where you want it towed. We tell you the price before the truck is sent and match a flatbed or wheel lift to your vehicle. We’re open every day, day and night, including weekends and holidays.
Can you tow my car to my own mechanic?
Yes. All Wide Towing & Recovery tows cars in Norfolk and across Hampton Roads to any repair shop, dealership, body shop or home address you choose. You don’t have to use a shop we pick. Give us the shop’s name and full address when you call, and check whether it’s open. If it’s closed, ask the shop where to leave the vehicle and the keys so we can follow those instructions.
Can you tow a car without the keys?
Often, yes. Our Norfolk towing service can move many cars without the keys, but tell us when you call. Without keys the steering wheel may be locked and the car may be stuck in park, so we usually send a flatbed or use dollies to load it. Keys make loading easier and help protect the vehicle, so leave them in a safe place we can reach if you can.
Do I need to be with the car when it’s towed?
Not always. All Wide Towing & Recovery can tow a car in Norfolk when the owner can’t be there, as long as we can reach the vehicle and you’ve set it up with us by phone. When you call, tell us where the car is parked, where the keys are and who can meet the driver, if anyone. For apartment lots and gated properties, let us know about gate codes or parking rules.
Do you tow between Norfolk and Virginia Beach?
Yes. All Wide Towing & Recovery tows between Norfolk and Virginia Beach, and between every Hampton Roads city we serve, including Chesapeake, Portsmouth, Suffolk, Hampton and Newport News. Give us the pickup spot and the full destination address when you call so we can tell you the price before the truck is sent. We pick up from homes, parking lots, shops and interstate shoulders.
Can you tow an all-wheel-drive car?
Yes. All Wide Towing & Recovery tows all-wheel-drive cars in Norfolk and Hampton Roads, usually on a flatbed so all four wheels are off the road. Many car makers warn that towing an AWD vehicle with two wheels on the ground can damage the drivetrain. Tell us the year, make and model when you call, and check your owner’s manual for the maker’s towing instructions.
Is there a tow truck near me in Norfolk?
Call (757) 796-4622 to get a tow truck sent to you. All Wide Towing & Recovery is based in Norfolk and sends tow trucks across the city and the rest of Hampton Roads, open every day, day and night, including weekends and holidays. Give us your exact location, your vehicle and where it should go. The dispatcher will tell you which truck is coming and the price before it’s sent.
Do you offer towing service in Chesapeake, Portsmouth and Suffolk?
Yes. All Wide Towing & Recovery offers towing service in Chesapeake, Portsmouth and Suffolk, along with Norfolk, Virginia Beach, Hampton and Newport News. We tow cars, SUVs, pickups and vans from homes, parking lots, shops and interstate shoulders to any destination you choose. If you’re looking for a towing service near you anywhere in Hampton Roads, call (757) 796-4622 with your location and destination and ask for the price first.